Posted: October 26th, 2011 | Author: Michael | Filed under: UCMA 3.0 | 2 Comments »
Once in a while I need to find a specific detail on a call or some other Lync object, and have to pore over the SDK documentation for long periods of time to figure out where to get it. After doing this many times, I’ve found that there are a few unintuitive places where useful pieces of information often turn out to be hiding. I thought I would share a few of these in this post. Continue reading “Unexpected places to find information in UCMA” »
Posted: October 12th, 2011 | Author: Michael | Filed under: UCMA 3.0 | Tags: audio, QoE, troubleshooting | 2 Comments »
There is a little-known feature in UCMA, introduced in version 3.0 of the API, that allows applications to receive a detailed report on the call quality metrics of each audio/video call when it concludes. The data reported to the application are essentially the same that are included in Lync Server’s call detail recording (CDR) records, and by receiving the information in a UCMA application in real time as calls conclude, you can correlate quality data with other information you collect or record about calls, or even adjust your application’s behaviour on the basis of call quality metrics. Continue reading “Media troubleshooting and quality data in UCMA 3.0” »
Posted: October 7th, 2011 | Author: Michael | Filed under: UCMA 2.0, UCMA 3.0 | Tags: signaling, SIP | 5 Comments »
For the most part, UCMA keeps Lync operations at a high level, and allows you to ignore the details of the SIP messages that are going back and forth. At times, however, you may need to look at the actual SIP message that a UCMA application is sending or receiving, or add a specific header to an outgoing message. This post shows how to do both of these things. Continue reading “Manipulating SIP headers with UCMA” »