Microsoft Lync and Skype for Business have a rich set of .NET APIs which make it easy to extend the platform and integrate it with other applications. This blog helps explain how to use those APIs.

Fix for long delay when scheduling many conferences in UCMA

Posted: October 30th, 2013 | Author: | Filed under: UCMA 4.0 | Tags: , , | No Comments »

The Lync Server 2013 cumulative update back in July fixed a potentially serious issue with conference scheduling. The main symptom of the issue is long delays when scheduling many Lync conferences simultaneously – it can take around two minutes per conference, rather than a few seconds as you would expect. I wanted to write up a quick explanation here for anyone who runs into this issue when building UCMA applications.  Continue reading “Fix for long delay when scheduling many conferences in UCMA” »

Shortening the “answer delay” with early media

Posted: May 16th, 2012 | Author: | Filed under: UCMA 3.0 | Tags: , , , , , | 2 Comments »

It’s common for a UCMA app, before answering an incoming audio call, to perform some setup steps: finding an agent to take the call, preparing media, whatever. These steps may be necessary if, for example, the call is being set up as a back-to-back call and they can’t be done after the call is already established. In other cases, the way the call is set up makes the actual process of accepting the call take some time. Unfortunately, this can lead to callers hearing multiple seconds of ringing (or, even worse, silence) before the call is fully established. It can also lead to “clipping” effects where the beginning of a message or someone’s greeting is cut off because the media flow isn’t quite established yet. A feature called “early media” allows your application to get around these limitations and eliminate most of that delay or clipping. Continue reading “Shortening the “answer delay” with early media” »