Microsoft Lync and Skype for Business have a rich set of .NET APIs which make it easy to extend the platform and integrate it with other applications. This blog helps explain how to use those APIs.

Response Groups and call forwarding

Posted: December 16th, 2013 | Author: | Filed under: MSPL | 15 Comments »

Every so often I get a question about Response Groups – can you use the APIs to make it do this or that thing differently? Unfortunately, the answer to these questions is usually no; Response Group Services is not very customizable. But there is one feature of Response Groups that can be changed relatively easily using the development platform. By default, calls from Response Groups ignore call forwarding or simultaneous ring settings. If you receive a call from Response Groups, it will not ring your cell phone or any other phone number you have set up the Lync client to forward to. With a simple Lync Server SDK application, you can change this and allow Response Group calls to go to call forwarding numbers. Continue reading “Response Groups and call forwarding” »

Presence updates and multiple application pools

Posted: December 6th, 2013 | Author: | Filed under: UCMA 3.0, UCMA 4.0 | Tags: , , | 2 Comments »

In Lync development, as in many other areas of life, things get much more complicated when you have more than one application pool. You need to start thinking about scenarios that previously weren’t possible. One important case your application needs to account for if it may be deployed across more than one pool of servers is receiving presence updates from different pools of Front End servers. You can often get away with ignoring this effect, but you risk running into strange and seemingly inexplicable behaviour once in a while. This post explains the issue and what you can do about it. Continue reading “Presence updates and multiple application pools” »