One of the areas in which Lync can really streamline communication is in handling context. The term “contextual conversations” comes up a lot in reference to Lync, and for good reason. In traditional communication media, a lot of time tends to be wasted while one person or the other looks for necessary information, documents, or tools that are relevant to the topic at hand. As Lync becomes more and more integrated into people’s workflows, it can automate much of this sending and retrieval of appropriate context, saving time and increasing productivity.
In this post, I want to discuss one of the ways in which the Lync UI can be customized to help offer contextual options that are specific to your own business needs: by creating custom menu items. Continue reading “Adding custom menu items to the Lync client” »