Prevent Lync calls from going to voice mail
Posted: December 28th, 2012 | Author: Michael | Filed under: Lync Development, UCMA 3.0, UCMA 4.0 | Tags: call forwarding, missed call, Ms-Sensitivity, Ms-Target-Class, Response Groups, team ring, voice mail, voicemail | 1 Comment »There are some instances where a call that is sent to a Lync user really shouldn’t be going to voice mail, or to the user’s cell phone, or anywhere like that. There’s nothing that screams “good customer service” to an agitated customer like being dropped into John Smith’s cell phone voice mail (“Hi, this is John. Leave a message”) after calling the tech support line. Response Group calls seem to magically ward off UM voice mail and call forwarding, and this has led to some questions: if Response Groups can do it, why can’t we do it in UCMA applications? Actually, you can. Continue reading “Prevent Lync calls from going to voice mail” »